Contact Us

Whether you need help or just want to learn more, you've come to the right place.
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The quickest way we can help

If you have a problem creating your content, check out our Help Center to get a fast solution at any time of day. In our help center, we document common issues and we also include in-depth tutorials to help you resolve the issue you might be facing.

We also offer a free collection of resources and videos to help you learn more about Kapwing. The Resources Library and Kapwing YouTube channel have articles, videos, and tutorials to help creators get started with Kapwing or complete a specific editing task.

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Find us on social media

We're active on all the major channels and we love to interact and connect with our friends and community. For product updates, helpful tips, and behind-the-scenes content, you can find us on social media:

We love creators and we'd love for us to follow each other and share tips on how to create the best content.

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For our customers

For product feedback, questions, and issue reports, please fill out the form below to get in touch with our team. If you need help with a project, please include the link to the draft, video, or loading page so that we can investigate.

We try our best to respond to customers on paid workspace plans within 3-5 business days. Our small team is based in San Francisco, so our standard work hours are Monday - Friday from 10am to 4pm PST.

Contact Us

For partnership proposals or business development, please visit our Partnerships page. As a heads up, we do not accept sponsored posts nor participate in link exchanges, and we will not respond to any sales emails.

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Learn More

You can learn more about Kapwing on our about us page. We also regularly write about our startup journey on our blog. You can also find us on Twitter and Youtube. We love hearing from our users and so appreciate shoutouts on social media, encouragement, and product ideas. Thanks so much for your support and for using Kapwing!